![]() ![]() Please note that returns for products that have been made to order or mixed to your individual requirements won’t be accepted. To arrange a convenient return of a product that is sold by a B&Q verified seller, use the 'Contact Seller' link in the email relating to your order. Products bought from B&Q verified sellers are labelled “sold and shipped by B&Q verified sellers” on diy.com and on your order confirmation email. Products bought from B&Q verified sellers: This may include arranging a collection from your home which may incur a collection charge up to £50.00. If you can’t get to store, you can contact 03 or email us at to discuss your options. You’ll need your order confirmation or sales advice and your original payment method, and we can exchange the product or issue a refund. If you need to return a product that was sold and shipped by B&Q, you can return it to any B&Q store. Products bought from B&Q are labelled “sold and shipped by B&Q” on diy.com and on your order confirmation. On diy.com you can buy products from B&Q or from verified sellers. For Click + Collect you will also need to bring valid identification. You’ll need your receipt, sales advice or order confirmation and your original payment method, and we can exchange the product or issue a refund. In store purchases and Click + Collectįor products purchased in B&Q stores and via Click + Collect, simply return the item to your chosen store. Products which are liable to deteriorate or expire rapidly, including perishable products such as plants or turf, will not be exchanged or refunded unless they are faulty or incorrectly delivered. Please note that we are unable to offer refunds or to exchange products that have been cut to size, made to measure or mixed to your individual requirements, or are not suitable to return due to health or hygiene reasons, if the product packaging has been opened after delivery or collection. To learn more about how and for what purposes Amazon uses personal information (such as Amazon Store order history), please visit our Privacy Notice.We want you to be delighted with your products but if you do change your mind, you can return your purchase in its original condition within 90 days. ![]() You can change your choices at any time by visiting Cookie Preferences, as described in the Cookie Notice. ![]() Click ‘Customise Cookies’ to decline these cookies, make more detailed choices, or learn more. Third parties use cookies for their purposes of displaying and measuring personalised ads, generating audience insights, and developing and improving products. This includes using first- and third-party cookies, which store or access standard device information such as a unique identifier. If you agree, we’ll also use cookies to complement your shopping experience across the Amazon stores as described in our Cookie Notice. We also use these cookies to understand how customers use our services (for example, by measuring site visits) so we can make improvements. We use cookies and similar tools that are necessary to enable you to make purchases, to enhance your shopping experiences and to provide our services, as detailed in our Cookie Notice. ![]()
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